Privacy Policy

This Privacy Policy explains how Slotacasino may collect, use, store and protect personal information when players visit the website, create an account, use gambling services, make transactions or contact support. It also explains how players can exercise their privacy choices and request information about the way their data is handled.

Slotacasino is licensed by the Government of Curaçao under the Curaçao Gaming Authority (CGA), licence reference OGL/2024/589/0556, with all gambling services provided by the parent company registered in Curaçao.

About this Privacy Policy

Slotacasino respects the privacy of its players and aims to handle personal information in a clear, careful and responsible manner. This Privacy Policy applies to information collected through the Slotacasino website, account features, customer support channels and related online services. It describes the types of information that may be collected, the reasons it may be used, the circumstances in which it may be shared, and the choices available to players.

Personal information means information that identifies a person or could reasonably be connected with that person. The information handled by Slotacasino depends on how a player uses the website. Some information is provided directly by the player, some is collected when an account is created or used, and some may be generated automatically through devices, browsers, cookies and security systems.

Information may be needed to open and operate an account, provide access to games and account functions, process payments, verify identity and age, prevent fraud, protect the website and meet legal or compliance obligations. Where consent is used for a particular activity, a player may withdraw that consent as described in this policy. Withdrawing consent does not affect information handling that is necessary for another lawful purpose.

This policy should be read together with any other terms, notices and responsible gambling information published on the website. It may be updated from time to time to reflect changes to services, technology, security practices or applicable requirements. The current version published on the website applies from the date it is made available. Players should review this page occasionally to remain informed.

Providing accurate information

Players should provide information that is accurate, current and complete when opening or maintaining an account. If details change, they should be updated through the available account tools or raised with support. Inaccurate, incomplete or outdated information may affect account access, verification, payment processing, support or the availability of particular services.

Information Slotacasino may handle

The categories of personal information handled by a casino website will vary according to the services used, account activity and checks required. Slotacasino may handle the following types of information:

Account details, including a player’s name, date of birth, country, residential details, username, password, contact information, account preferences and responsible gambling settings.
Identity and verification information, including documents or details used to confirm identity, age, location, eligibility and account ownership. This may include information submitted during account verification or a later account review.
Payment and transaction records, including deposits, withdrawals, gaming activity, payment method details, transaction dates, amounts, balances, refunds, adjustments and records connected with account funds. Payment information may be handled by payment providers and may not be stored directly by Slotacasino in full.
Communications and support information, including enquiries, messages, feedback, complaints, requests for assistance and records of contact with customer support.
Device and technical information, including internet protocol address, browser type, operating system, device identifiers, language settings, access times, approximate location information and details about how the website is accessed.
Cookie and similar technology information, including session identifiers, preferences, pages visited, interaction data and information used to operate, secure and improve the website.
Account safety and risk information, including information used for security checks, fraud prevention, unusual activity reviews, responsible gambling support and other checks needed to protect players and the service.

Slotacasino may also receive information from service providers that help with payment processing, identity checks, fraud prevention, website security, communications, hosting, analytics or customer support. These providers may collect or confirm information according to their own responsibilities and applicable privacy notices. Players should review those notices where relevant.

Sensitive information

Players should avoid providing sensitive personal information unless it is specifically requested for a legitimate account, verification, support, security or compliance purpose. If sensitive information is required, it will be handled only as reasonably necessary for the relevant purpose and with appropriate care. Players should not send unnecessary passwords, payment credentials or security codes in messages or privacy requests.

How information is used and shared

Personal information may be used to operate and administer player accounts, provide access to games and website functions, process deposits and withdrawals, maintain account records, respond to enquiries and deliver customer support. It may also be used to remember preferences, personalise account features, troubleshoot problems and improve the usability, performance, reliability and security of the website.

Information may be used for identity, age and location verification, account security, anti-fraud checks and the detection of suspicious, unlawful or unauthorised activity. These checks help protect players, payment systems and the website. They may involve comparing information supplied by a player with information held by verification, fraud prevention, payment or security service providers.

Information may be used to meet legal, compliance, audit, tax, dispute-resolution and record-keeping obligations connected with gambling or related services. It may also be used to enforce website terms, investigate complaints, manage operational risks, protect legal rights and respond to valid requests from authorised bodies. Where information is needed for these purposes, a player may not be able to object to its use or request its immediate removal.

Marketing and service communications

Where permitted and where appropriate consent has been provided, information may be used to send news, offers, promotions, service updates or other marketing communications. Players can withdraw consent to marketing at any time by contacting support@slotacasinocasino.best. A player may also be able to use an unsubscribe link or preference option included in a marketing message.

A request to stop marketing will not normally stop essential communications about an account, security, transactions, verification, responsible gambling support, important service changes or other matters needed to provide the service. Marketing preferences may take a reasonable time to update across all communication systems.

Sharing with service providers

Information may be shared with trusted providers that help operate the website and services. These providers may support payment processing, identity and age checks, fraud prevention, technology hosting, website security, analytics, customer support, communications, auditing and professional services. They should receive only the information reasonably needed for their assigned function and are expected to handle it securely and appropriately.

Information may also be shared where necessary to protect players or other people, investigate suspected fraud or unlawful conduct, enforce applicable terms, resolve disputes, complete a business change or respond to a valid legal or official request. If information is handled by a provider located outside Australia, reasonable steps are taken to manage that handling in accordance with applicable privacy and security requirements. Slotacasino does not sell personal information as a standalone product.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, remember preferences, support account functions, protect against suspicious activity, understand website performance and improve the online experience. Some cookies are necessary for the website to operate properly. Other cookies may help provide information about how features are used or assist with website improvements.

Players can manage, restrict or delete cookies through their browser settings. Browser controls may allow a player to clear existing cookies and choose whether to accept future cookies. Blocking or deleting cookies may affect sign-in, account functions, saved preferences, security checks or other website features. The available controls depend on the browser and device being used.

Security measures

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, secure connections, monitoring, staff processes, provider checks and security reviews. Access to personal information is limited to people and providers who need it for an authorised purpose.

No website, online account or method of transmission can be guaranteed to be completely secure. Players should choose a strong, unique password, keep login details confidential, avoid sharing access to their account and log out when using a shared device. If a player suspects that an account or personal information has been accessed without permission, they should contact support promptly.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy. This may include account administration, payment processing, customer support, security, fraud prevention, dispute handling, auditing, service improvement and compliance activities. When information is no longer required, it may be securely deleted, anonymised or de-identified.

Closing an account does not always result in immediate deletion of every record. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law or for other lawful record-keeping purposes. This means a deletion request may not apply to all information immediately. Once the relevant retention requirement ends, information will be dealt with in accordance with applicable retention and security practices.

Your privacy rights and how to make a request

Subject to applicable requirements and reasonable verification of identity, players may ask about the personal information held about them and how it is used. Players may have the right to request access to their data, correction of inaccurate or incomplete data, deletion of data that is no longer required, and withdrawal of consent to marketing. These rights may be limited where information must be kept, security could be affected, another person’s privacy could be impacted or another lawful purpose applies.

To request access to your personal information, contact support@slotacasinocasino.best and explain what information you are seeking.
To request correction, identify the information that is inaccurate or incomplete and provide the updated details where possible.
To request deletion, explain which information you would like removed. Deletion may be limited where records must be retained for legal, security, transaction, dispute or other lawful purposes.
To withdraw consent to marketing, contact support@slotacasinocasino.best. You may also use an available unsubscribe link or marketing preference option.
To ask a question about this Privacy Policy, raise a privacy concern or request help with your data rights, contact support@slotacasinocasino.best.

For account protection, a privacy request may require reasonable steps to confirm that it was made by the relevant player. This may involve confirming account details or providing information that helps distinguish the player from another person. Verification information will be requested only to the extent reasonably needed to protect the account and personal information.

Requests will be reviewed and handled within a reasonable timeframe. The response may explain any information that cannot be provided, corrected or deleted and the reason for that limitation. For example, access or deletion may be restricted where responding would compromise security, interfere with an investigation, affect another person’s privacy, prevent the completion of a transaction or conflict with a requirement to retain records.

If a player is unhappy with the handling of a privacy request, they should first contact support@slotacasinocasino.best so the concern can be reviewed. Players may also have the right to raise a privacy concern with an appropriate privacy body in Australia, subject to the applicable process. This policy is intended to provide clear information about data handling, but it does not remove any rights or protections that may apply under relevant privacy requirements.